SHIPPING & DELIVERY
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 3 - 5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3 - 5 business days to process your orders. After that, it will take 12 - 25 business days for delivery in the United States, and 15 - 30 business days for international orders (depending on location).
We provide tracking order numbers for all products shipped.
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Also, please note that items on our store come from a range of different suppliers so, if you ordered more than one item, they will likely arrive in distinct packages within a few days of one another.
Will I be charged with customs and taxes?
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Reach out to us
Please feel more than welcome to email us at firstname.lastname@example.org with any enquiries!
We stand behind every product we send out to you and take pride in our customer service to give you the most value we can.